| 00:01:23 |
Davis, Richard - President
POINT THAT MEDICAL MISTAKES FOR THE THIRD LEADING CAUSE OF DEATH IN THE UNITED STATES. THAT IS A SHOCKING FIGURE. CAN YOU TALK A LITTLE BIT ABOUT THAT?...
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| 00:01:34 |
Makary, Martin "Marty" M.D. - Author
Guest: IT WAS SHOCKING EVEN FOR ME AS SOMEONE INTERESTED IN THE SKILL AND QUALITY TO PUT IT IN THAT WAY. MEDICAL MISTAKES. WE KILL AS MANY PEOPLE FROM...
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| 00:02:38 |
Davis, Richard - President
KNOW THAT THERE IS TREMENDOUS CARE THAT IS RECEIVED HERE IN THE U.S. AND CERTAINLY AT THE INSTITUTION THAT YOU TRAINED AT BUT THIS CONCEPT OF KIND OF...
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| 00:03:07 |
Makary, Martin "Marty" M.D. - Author
IT JUST STARTED TO BE RECOGNIZED AS A FIELD WHEN I WAS A STUDENT. IT WAS SORT OF A RIGHT TIME, RIGHT PLACE KIND OF THING. I HAD THIS FRUSTRATING EXPERIENCE...
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| 00:04:10 |
Davis, Richard - President
I'M SORRY TO INTERRUPT. SO YOU WERE IN MEDICAL SCHOOL AND YOU HAVE DECIDED YOU HAD HAD ENOUGH AND YOU WENT TO THE SCHOOL OF PUBLIC HEALTH? >> Guest:...
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| 00:04:21 |
Makary, Martin "Marty" M.D. - Author
BASICALLY EXPLAINED WHAT MRS. BANKSTON WANTED. THE THEY TORME UPSIDE DOWN FOR EXPLAINING THIS TO THEM, THAT SHE DIDN'T WANT THE PROCEDURE DONE AND...
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| 00:07:30 |
Davis, Richard - President
OF 30% IN QUALITY, WASTE AND VARIABILITY IS A STUNNING STATISTIC. WHY DO YOU THINK THAT, AND YOU MENTIONED CULTURE A LITTLE WHILE AGO. WHAT IS IT ABOUT...
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| 00:08:06 |
Makary, Martin "Marty" M.D. - Author
GREAT WONDERED WHY PEOPLE TOLERATE 30% WASTE AND HEALTH CARE BUT THEY WOULDN'T TOLERATED IN ANY OTHER INDUSTRY. I SAW A STATISTIC RECENTLY IN A REPORT,...
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| 00:11:01 |
Davis, Richard - President
OF PATIENT CHOICE ABOUT WHERE THEY SEEK CARE AND WHAT HAS BEEN OUT THERE AND CERTAINLY THE HEALTH CARE LITERATURE AND DISCUSSIONS AMONGST LEADERS FOR...
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| 00:12:06 |
Makary, Martin "Marty" M.D. - Author
YOU KNOW I HAVE GOT SOME PATIENCE YOU TELL ME., WHATEVER YOU WANT TO DO YOU JUST TELL ME AND I WILL DO IT AND THEY HAVE TOTAL BLIND TRUST TO THE DOCTOR...
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| 00:14:55 |
Davis, Richard - President
LET'S GO BACK TO THE CULTURE QUESTION AGAIN. I WAS RIVETED WHEN I WAS READING THE BOOK ABOUT YOUR ACCOUNT WHEN YOU ARE A NET ROOM AND EVERYBODY RAISED...
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| 00:16:09 |
Makary, Martin "Marty" M.D. - Author
TOLD A FRIEND THE BEST WAY TO FIND OUT ABOUT THE QUALITY OF A HOSPITAL IS TO ASK AN ER NURSE WHO WORKS THERE. A NURSE KNOWS MORE ABOUT THE QUALITY OF...
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| 00:18:01 |
Davis, Richard - President
Host: YOU TALK IN YOUR BOOK ABOUT THE ADMINISTRATIVE CRACK DOWNS IF YOU WILL, WHERE YOU GET PROVIDERS OF CARE AND SENIOR ADMINISTRATIVE LEADERS WORKING...
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| 00:18:28 |
Makary, Martin "Marty" M.D. - Author
KNOW WE ALL WANT THE SAME THING. DOCTORS, ADMINISTRATORS, INSURANCE COMPANIES, POLICYMAKERS. THERE IS AN ASTRONAUT FROM OUTER SPACE WHO WAS ASKED, WHAT...
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| 00:20:31 |
Makary, Martin "Marty" M.D. - Author
A HOSPITAL PRESIDENT AND MY STRUCK BY THE FACT THAT IF YOU WANT TO KNOW WHERE THE ISSUES ARE UGODA THE FRONT-LINE AND YOU GO TO THE OPERATING ROOMS. BUT...
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| 00:21:07 |
Makary, Martin "Marty" M.D. - Author
Guest: I HAVE SEEN BOTH EXTREMES IN THE UNITED STATES AND THE TALK ABOUT BOTH EXTREMES IN THE BOOK. I RECENTLY LEARNED AN EMERGENCY ROOM THAT WAS BUILT...
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| 00:24:37 |
Davis, Richard - President
LITTLE BIT ABOUT LEADERSHIP AND THE ROLE THAT LEADERSHIP PLAYS. I LOVED THE STORY DO YOU TELL ABOUT AL BRODIE AND I USE THAT STORY MYSELF. TALK A LITTLE...
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| 00:24:58 |
Makary, Martin "Marty" M.D. - Author
KNOW, I FIND THAT MANY TIMES EVERYBODY WANTS THE SAME THING BUT THERE IS SORT OF A BREAK DOWN OF COMMUNICATION. WHEN BILL BRODY WALKED THROUGH THE ICU...
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| 00:25:15 |
Davis, Richard - President
AUDIENCE WHO BILL BRODY WAS. >> Guest: HE WAS WAS A PART
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| 00:25:18 |
Makary, Martin "Marty" M.D. - Author
OF THIS INITIATIVE TO HAVE ALL THE EXECUTIVES ADOPT THE UNIT AND MANY OF OF THE EXECUTIVES AT HOPKINS ADOPTED THE UNIT, AND ICU OR WARDER CLINIC OR...
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| 00:26:38 |
Davis, Richard - President
US WHO OUR LEADERS ARE CEOs OF HOSPITALS ETC., WHAT ROLE SHOULD ACCOUNTABILITY AND TRANSPARENCY PLAY IN THE WAY THAT WE CONDUCT OUR DAILY BUSINESS?...
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| 00:26:54 |
Makary, Martin "Marty" M.D. - Author
LIKE IT'S THE OLD GUARD OF ESTABLISHMENT OR IF YOU WILL, THE CORPORATION THEY RESIST A LITTLE TRANSPARENCY BUT WHEN YOU TALK TO THE INDIVIDUALS OR THE...
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| 00:29:56 |
Davis, Richard - President
HAVE RAISED SOME PROVOCATIVE AND COMPELLING ISSUES AND YOUR BOOK REALLY HAS I THINK THEN TRULY ILLUSTRATIVE IN TERMS OF THE THINGS THAT ARE GOING ON....
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| 00:30:46 |
Makary, Martin "Marty" M.D. - Author
I'VE GOTTEN THOUSANDS OF LETTERS MANY OF WHICH ARE HANDWRITTEN. TENS OF THOUSANDS OF E-MAILS THAT SAY YOU KNOW, MY MOM DIED BECAUSE OF A MEDICAL MISTAKE...
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| 00:34:13 |
Davis, Richard - President
ME TO -- YOU USE THE TERM RECKLESS HEALTH CARE IN YOUR BOOK. TALK A LITTLE BIT ABOUT THAT, YOUR THOUGHTS AROUND HOW THAT PLAYS INTO WHAT YOU JUST DESCRIBED....
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| 00:34:51 |
Makary, Martin "Marty" M.D. - Author
CONSTANTLY FLABBERGASTED ABOUT HOW PATIENTS WILL WALK INTO A DOCTOR'S OFFICE AND THE DOCTOR WILL NOT MENTION THE SUPERIOR OPTION TO THE PATIENT. I...
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| 00:37:59 |
Davis, Richard - President
TERM THE WILD WEST OF MEDICINE AND ELSEWHERE IN YOUR BOOK YOU TALK ABOUT THE NEED TO HAVE A NEW SHERIFF IN TOWN. SO, TALK TO ME A LITTLE BIT ABOUT...
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| 00:38:32 |
Makary, Martin "Marty" M.D. - Author
THE ARTFORM OF MEDICINE. MOST OF THE PATIENTS THAT COME TO SEE ME OUR COMPLICATED PANCREAS TUMORS, MY OWN AREA OF EXPERTISE AND IN MY OWN FIELD THEY...
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| 00:40:40 |
Davis, Richard - President
TALK ABOUT WHERE PERHAPS A DECADE OR MORE AGO, DOCTORS PROTECTED THAT INFORMATION BECAUSE IT WAS MISINTERPRETEDMISINTERPRETED, IF YOU WILL. THEN THERE...
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| 00:41:28 |
Makary, Martin "Marty" M.D. - Author
POINT. WE HAVE GOTTEN BURNED WITH TRANSPARENCY. WE HAVE HAD SYSTEMS THAT ARE LOCAL AND SMALL. THE PATIENTS HAVEN'T KNOWN WHERE TO GET THE INFORMATION....
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| 00:44:07 |
Davis, Richard - President
FIELD OF QUALITY IN HEALTH CARE, IT'S A RELATIVELY YOUNG FIELD IF YOU WILL. YOU TALKED ABOUT THE NEED FOR PATIENTS AND CONSUMERS TO GET ACTIVELY INVOLVED...
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| 00:47:50 |
Davis, Richard - President
THAT WE HAVE MANY MOVING PARTS AND PLAYERS WHERE PEOPLE ARE RESPONSIBLE WITH LITTLE ACCOUNTABILITY. WHAT IS THE ROLE OF TEAMWORK THAT WE DELIVER? WHAT...
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| 00:48:23 |
Makary, Martin "Marty" M.D. - Author
TO RECOGNIZE T MARKET IS PART OF HIGH QUALITY CARE BUT WE HAVEN'T MEASURED IT FOR A LONG TIME. IF THERE IS ONE PART OF THE ASSEMBLY LINE THAT IS SO...
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| 00:52:00 |
Makary, Martin "Marty" M.D. - Author
CULTURAL TRAINS IT NEEDS TO CHANGE -- TRAINS IN NEED TO CHANGE FASTER. LIKE THE MILITARY. THE RULES AND PROCEDURES THE RULES TO DO THINGS AND THE UNDER...
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| 00:54:07 |
Davis, Richard - President
THE PATIENT? DO THEY SPEAK UP? >>Guest:
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| 00:54:14 |
Makary, Martin "Marty" M.D. - Author
ABSOLUTELY. AS THEY ADD TO OUR UNDERSTANDING BUT BY AND LARGE IF YOU CAN JOIN A FAMILY MEMBER, GO WITH THEM. THIS PROGRAM CALLED OPEN NOTES THAT PATIENTS...
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| 00:55:58 |
Davis, Richard - President
A COUPLE MINUTES LEFT. TALK ABOUT LEADERS, BUT CLINICIANS, WHAT ROLE DOES THE BOARD OF TRUSTEES OF HOSPITALS HAVE? THERE'S A MOVEMENT TO GET THEM INVOLVED....
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| 00:56:16 |
Makary, Martin "Marty" M.D. - Author
WAS DISAPPOINTED WHEN I SAW THE DEPARTMENT OF HHS A PHYSICIAN SHOULD BE ON THE BOARD. THEY OVERTURNED THE INTENDED RULE AT THE LAST MINUTE. THAT WAS...
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| 00:57:11 |
Davis, Richard - President
BOOK HAS HAD A TREMENDOUS IMPACT. YOU HAVE HAD A LOT OF PRESS. WILL YOU KEEP OPERATING? WHAT YOUR PLANS? >> THERE IS
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| 00:57:26 |
Makary, Martin "Marty" M.D. - Author
NOTHING BETTER TO SAY YOUR MOM WILL BE FINE. BUT I LOVE TO TALK ABOUT THE SUBJECT FROM THIS POSITION AT HOPKINS. >> SPEAKING AT DIFFERENT MEETINGS. >>Host:...
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| 00:57:58 |
Unidentified Speaker, -
IS "UNACCOUNTABLE" AND DR. MARTY MAKARY THANK YOU FOR BEING WITH US TODAY. ,
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NOTE: The transcript for this program was compiled from uncorrected Closed Captioning.