| 00:00:34 |
Rogers, Michael "Mike" - U.S. Representative, [R] Michigan
TO ORDER. THE SUBCOMMITTEE IS MEETING TODAY TO EXAMINE EFFORTS TO FIX ITS POOR CUSTOMER SERVICE REPUTATION AND BECOME A LEANER, SMARTER ORGANIZATION....
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| 00:03:51 |
Jackson Lee, Sheila - U.S. Representative, [D] Texas
THE RANKING MEMBER, AND THE FULL COMMITTEE CHAIRPERSON OF THE FULL COMMITTEE. MR. PISTOL, GOOD MORNING. I THANK THE CHAIRMAN FOR THIS OPPORTUNITY, AND...
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| 00:10:21 |
Thompson, Bennie - U.S. Representative, [D] Mississippi
A YEAR AGO TO GRANT COLLECTIVE BARGAINING RIGHTS TO TRANSPORTATION SECURITY OFFICERS AT TSA. AS PROVEN BY THE PERFORMANCE OF OTHER FEDERAL SECURITY...
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| 00:13:46 |
Rogers, Michael "Mike" - U.S. Representative, [R] Michigan
A DISTINGUISHED WITNESS BEFORE US, ADMINISTRATOR PISTOL. JOHN PISTOL HAS BEEN THE ADMINISTRATOR OF TRANSPORTATION SECURITY ADMINISTRATION AT THE DEPARTMENT...
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| 00:14:21 |
Pistole, John S. - Administrator
CHAIRMAN ROGERS, RANKING MEMBER THOMPSON AND DISTINGUISHED MEMBERS OF THE COMMITTEE. APPRECIATE THE OPPORTUNITY TO APPEAR BEFORE YOU TODAY. AS WE...
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| 00:19:58 |
Rogers, Michael "Mike" - U.S. Representative, [R] Michigan
ADMINISTRATOR. AND AS WE GO INTO THE QUESTIONS PERIOD, I WANT TO REMIND THE MEMBERS, WE WILL TAKE AS MANY ROUNDS OF QUESTIONS AS YOU WANT TO HAVE. BUT...
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| 00:20:59 |
Pistole, John S. - Administrator
WELL, THANK YOU, CHAIRMAN, FOR RECOGNIZING THAT WE'RE MAKING PROGRESS, JUST NOT AT THE PACE THAT THE AMERICAN PEOPLE WOULD LIKE TO SEE. >> NOT JUST...
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| 00:25:41 |
Jackson Lee, Sheila - U.S. Representative, [D] Texas
AND OVER AGAIN, I SPEAK QUICKLY AND I'M GOING TO BE POINTED IN MY QUESTIONS. AND I JUST WANT YOU TO SAY YES. YOU'VE GOT TO TELL TSA STORY, I'VE SAID...
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| 00:26:50 |
Pistole, John S. - Administrator
WELL, THERE'S A NUMBER OF ASPECTS TO THAT, AS YOU KNOW. IF THERE WAS MONEY AVAILABLE FOR OTHER SECURITY PROGRAMS, THAT WOULD OBVIOUSLY BE HELPFUL....
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| 00:31:32 |
Turner, Robert "Bob" L. - U.S. Representative, [R] New York
NOT THAT COMMON. AND ARE ANY OF THE COLLECTIVE BARGAINING PROVISIONS IMPEDING HOW THESE PEOPLE ARE SELECTED? >> THANK YOU,
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| 00:31:45 |
Pistole, John S. - Administrator
CONGRESSMAN. SO, LET ME ANSWER THE LAST QUESTION FIRST. NO, THERE'S BEEN NOTHING IMPEDING THAT FROM A COLLECTIVE BARGAINING PERSPECTIVE. WE GO...
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| 00:35:40 |
Thompson, Bennie - U.S. Representative, [D] Mississippi
OF LETTERS BETWEEN MR. PISTOLE AND MYSELF. >> WITHOUT OBJECTION, SO ORDERED. >> AS WELL AS UNANIMOUS CONSENT TO ENTER INTO THE RECORD THE ARBITRATION...
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| 00:36:32 |
Pistole, John S. - Administrator
PROCESS? >> ABSOLUTELY, CONGRESSMAN THOMPSON. WE ARE -- I AM PERSONALLY AND WE HAVE COMMITTED TO THAT AND WE ARE WORKING DILIGENTLY TO REACH THAT AGREEMENT....
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| 00:41:00 |
Richmond, Cedric L - U.S. Representative, [D] Louisiana
THE RANKING MEMBER. I'LL GO STRAIGHT TO CONGRESSMAN THOMPSON'S LAST QUESTION, BECAUSE I THINK HE WAS KIND OF RUSHED AND WANTED TO GET THE COMMITMENT....
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| 00:41:40 |
Pistole, John S. - Administrator
RECOGNIZING THE IMPORTANT, ESPECIALLY TO YOUR DISTRICT, YES. THERE HAS BEEN A LOT OF VERY GOOD WORK DONE. WE ARE VERY NEAR TO ANNOUNCING WHAT THAT PLAN,...
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| 00:46:29 |
Rogers, Michael "Mike" - U.S. Representative, [R] Michigan
DO -- ALL KIND OF SURVEY COMPANIES THAT WILL DO SURVEYS FOR YOU ON CUSTOMER SATISFACTION. IT THINK IT WOULD BE GOOD FOR Y'ALL TO HIRE ONE, ASK THE TRAVELING...
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| 00:47:09 |
Pistole, John S. - Administrator
CHALLENGE IS TO SAY WHAT TYPE OF SECURITY IS THE AMERICAN PEOPLE -- WHAT ARE THEY EXPECTING? >> I'M ASKING YOU. YOU'VE BEEN IN THE JOB TWO YEARS AND...
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| 00:52:48 |
Thompson, Bennie - U.S. Representative, [D] Mississippi
ONE OF THEISSUES THAT SOME OF US HAVE TRIED TO MOVE WITH THIS COMMITTEE IS RESPECT TO NEW TECHNOLOGY. THE CULTURE OF A LOT OF ORGANIZATIONS IS TO...
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| 00:53:58 |
Pistole, John S. - Administrator
CCOE -- CEOs, COOs, FROM VARIOUS COMPANIES, BUSINESSES, AND ONE OF THE THINGS I TOLD THEM IS, WE ARE ALWAYS LOOKING FOR INNOVATION, SO, SPIRAL DEVELOPMENT...
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| 00:58:49 |
Turner, Robert "Bob" L. - U.S. Representative, [R] New York
HAVE. >> THANK YOU MR. CHAIRMAN. I TRAVEL A GOOD DEAL, I'M IN AN AIRPORT ABOUT 12 TIMES A MONTH, I GUESS. AND I OBSERVE THE LINES, I THINK -- HOW FAST...
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| 01:00:46 |
Pistole, John S. - Administrator
THAT IS ONE OF THE CHALLENGES THAT WE HAVE AND PART OF THE REASON, TO THE CHAIRMAN'S QUESTION ABOUT THE STAFFING, IF WE REDUCE THE STAFFING BY X PERCENT,...
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| 01:03:14 |
Richmond, Cedric L - U.S. Representative, [D] Louisiana
TURNER LEFT OFF, AND THAT IS, BESIDES FOR PRE-CHECK, WHICH HAS EXPEDITED SIGNIFICANTLY FOR PEOPLE WHO HAVE SIGNED UP AND PEOPLE WHO TRAVEL ALL THE TIME....
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| 01:03:42 |
Pistole, John S. - Administrator
CONGRESSMAN. WE ARE WORKING BOTH INTERNALLY ANDRECEIVED SOME PROPOSAL PROPOSALS, HOW DO WE EXPAND THAT KNOWN POPULATION, USING COMMONLY AVAILABLE DATA,...
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| 01:07:02 |
Walsh, Joe - U.S. Representative, [R] Illinois
TSA DOES SUFFER FROM SORT OF A BAD PUBLIC RELATIONS REPUTATION THESE DAYS, AND MUCH OF THAT IS ENDEMIC TO WHAT THEY DO, IF YOU WERE TO BE CRITICAL,...
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| 01:07:30 |
Pistole, John S. - Administrator
PERCEPTION? >> WE TALKED A LITTLE BIT ABOUT THAT, I THINK IT IS THE ANECDOTES THAT DROOI A LOTIVE A LOT OF THAT NEGATIVE IMPRESSION, AND RIGHTFULLY SO....
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| 01:11:16 |
Rogers, Michael "Mike" - U.S. Representative, [R] Michigan
YOU'RE RIGHT, WE NEED TO BE FOCUSED ON THE REAL RISK THREAT, WHICH IS EXPLOSIVES AND NOT ONLY A PAIR OF SCISSORS, GROOMING SCISSORS OR FINGERNAIL ...
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| 01:12:49 |
Pistole, John S. - Administrator
OUR FIRST TWAO CLASSES FOR SUPERVISORS, KNOWING THEY ARE CRITICAL TO DRIVING THE CHANGE WE ARE TRYING TO MAKE AT TSA. TO EMPOWER THEM. CURRENTLY, THE...
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| 01:18:34 |
Richmond, Cedric L - U.S. Representative, [D] Louisiana
IS THE SAME MESSAGE AND THE SAME THING WE TALKED ABOUT WHEN WE FOUND THE PRIVATE SECURITY COMPANY IN DETROIT WHO HAD THE AGENT WHO FOUND THE BAG OUTSIDE...
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| 01:20:26 |
Rogers, Michael "Mike" - U.S. Representative, [R] Michigan
COMMON SENSE BECAUSE IF YOU START PATTING THEM DOWN, PEOPLE ARE GOING TO SAY, THEY'RE PATTING DOWN BEYONCE. I MEAN, SHE'S NOT GOING TO BLOW A PLANE UP....
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| 01:22:16 |
Pistole, John S. - Administrator
COMMENT ON THE SAN FRANCISCO EXAMPLE, SO THAT, I THINK 88 NUMBER, THAT -- IT'S ACTUALLY -- I BELIEVE IT'S LESS THAN 20 WHO ARE THAN 20 WHO ARE ACTUALLY...
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| 01:23:20 |
End, -
FOR BEING HERE. THIS HEARING IS NOW ADJOURNED. >>>
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NOTE: The transcript for this program was compiled from uncorrected Closed Captioning.