| 00:00:06 |
Unidentified Speaker, -
WELL. >> LAST WEEK THERE WAS A
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| 00:00:11 |
Unidentified Speaker, -
REPORT THAT CAME OUT FROM THE NATIONAL TAXPAYER ADVOCATE TALKING ABOUT THE SERVICES OFFERED BY THE IRS AND TALKING ABOUT YOUR GOALS WITH PEOPLE CALLING...
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| 00:00:25 |
Unidentified Speaker, -
PEOPLE TALKING
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| 00:00:26 |
Unidentified Speaker, -
TO REAL PEOPLE. I UNDERSTAND THAT IT IS THE GOAL OF THE
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| 00:00:31 |
Unidentified Speaker, -
IRS TO HAVE ONLY 71% SPEAK TO REAL PEOPLE. WHY SUCH A SMALL NUMBER? >> LET ME TALK ABOUT THE SERVICE IN GENERAL. FIRST OF ALL, WITH EVERY IRS PROGRAM,...
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| 00:01:02 |
Unidentified Speaker, -
THAT WE RUN GOOD SERVICE CHANNELS. WHAT I SAY CHANNELS, I MEAN WEB SERVICE, SERVICE OVER THE INTERNET, WALK-IN SERVICE AND PAPER THAT GOES BACK AND...
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| 00:03:26 |
Unidentified Speaker, -
ARE TOUGH TIMES, LOTS OF CALLS COMING IN TO THE IRS WITH A PREDICTION FOR LEVEL OF
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| 00:03:32 |
Unidentified Speaker, -
SERVICE TO BE GOING UP OVER THE NEXT COUPLE OF YEARS. >> DO YOU HAVE THE STAFFING THAT YOU NEED TO DEAL WITH CUSTOMER SERVICE? >> LIKE EVERY GOVERNMENT...
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| 00:03:57 |
Unidentified Speaker, -
I WANT EVERY CALL TO BE ANSWERED QUICKLY AND WELL. >>
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| 00:04:03 |
Unidentified Speaker, -
WHAT NUMBER OF CALLS ARE YOU TALKING ABOUT? >> THE PEAK IS RIGHT NOW, AND OF THE YEAR, FILING SEASON. -- THE END OF THE YEAR, FILING SEASON. EVERYONE...
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| 00:04:26 |
Unidentified Speaker, -
THAT, YOU ARE SAYING THAT YOU ARE TRYING TO
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| 00:04:30 |
Unidentified Speaker, -
PUSH MORE TO THE WEB RATHER THAN REACHING REAL PEOPLE ON THE PHONE. THEY ALSO TALKED ABOUT THE INCREASE OF AUTOMATION. ONE OF THE THINGS THAT YOU'LL...
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| 00:04:47 |
Unidentified Speaker, -
A FACE-TO-FACE AUDIT MIGHT BE DIFFICULT FOR TAXPAYERS WHO WANT TO GET ONE. THERE SEEMS TO BE A TREND TOWARD AUTOMATION. SOMETIMES A SOURCE OF ERRORS,...
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| 00:05:31 |
Unidentified Speaker, -
WE ALSO HAVE OPTIONS FOR PEOPLE THAT HAVE ACCESS TO THE INTERNET, WHICH IS BECOMING THE PREFERRED SERVICE CHANNEL FOR MORE AND MORE PEOPLE. OUR JOB IS...
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| 00:06:34 |
Unidentified Speaker, -
CAUTIOUS WHEN A LARGER REFUND IS PROMISED BY ONE COMPANY OVER ANOTHER COMPANY, WHICH IS A FAIRLY COMMON STRATEGY. H&R BLOCK WILL OFTEN GUARANTEE A PRODUCT...
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| 00:07:29 |
Unidentified Speaker, -
IS NO MINIMAL STANDARD RIGHT NOW. WE ARE GOING TO MAKE EVERYONE THAT PREPARES A RETURN REGISTER , PASS A MINIMUM COMPETENCY TEST FOR A CONTINUING DATABASE...
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| 00:09:06 |
Unidentified Speaker, -
STUDY IS THAT AS WITH ANY LARGE BUSINESS, WHICH THE IRS IS, WE NEEDED TO LOOK AT TRENDS IN THE MARKETPLACE. AS THE TAX SYSTEM BECAME MORE COMPLEX, MORE...
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| 00:09:23 |
Unidentified Speaker, -
TAX PREPARING COMMUNITY. 60% ARE USING PREPARERS. 20% ARE USING SOFTWARE. WHAT WE NEED TO DO, AS THAT EVOLUTION HAPPENS, IS THAT MAKE SURE THAT PART...
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| 00:10:36 |
Unidentified Speaker, -
DISCUSSION. >> ABOUT ONE YEAR
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| 00:10:39 |
Unidentified Speaker, -
AGO YOU TALKED
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| 00:10:40 |
Unidentified Speaker, -
ABOUT A
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| 00:10:43 |
Unidentified Speaker, -
NEW WORK, FRIENDLIER IRS THAT WAS GOING TO
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| 00:10:47 |
Unidentified Speaker, -
RECOGNIZE THE ECONOMIC PROBLEMS OF THIS COUNTRY, AND DEALING
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| 00:10:51 |
Unidentified Speaker, -
WITH PEOPLE THAT COULD NOT AFFORD TO PAY THEIR TAXES. YOU SAID THAT THIS WAS NOT FOR PEOPLE TRYING TO EVADE
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| 00:10:59 |
Unidentified Speaker, -
TAXES OR CHEAT THE GOVERNMENT IN ANY WAY, BUT IF YOU HAD MADE A GOOD- FAITH EFFORT TO PAY YOUR TAXES AND WERE HAVING DIFFICULTY AND YOU CAME TO THE...
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| 00:11:48 |
Unidentified Speaker, -
ECONOMIC TEAM, THERE ARE NEW PRACTICES AND WE WANT TO DO OUR PART. PART OF WHAT WE DID TO HELP THE AMERICAN TAXPAYER, WE PLAYED A BIG PART IN EXECUTING...
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| 00:13:39 |
Unidentified Speaker, -
TO 1 MILLION PROPERTY TAX LIENS LAST YEAR. HOW DOES THAT SQUARE WITH A NICER, FRIENDLIER, KINDER IRS? >> FIRST OF ALL, THOSE ARE YOUR WORDS. I WANT AN...
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| 00:14:11 |
Unidentified Speaker, -
DO. IN GENERAL THE AMERICAN PEOPLE EXPECT PEOPLE TO HAVE A TAX DEBT IN THAT THEY ARE NOT PAYING AND THAT WE MAKE SURE THAT THEY DO. NOT SO THAT MONEY...
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| 00:15:45 |
Unidentified Speaker, -
ONES THAT DID NOT? >> LET ME GIVE THE AUDIENCE A BROAD VIEW AND COME BACK TO THAT. PURSUING OFFSHORE TAX EVASION IS A PRIORITY OF THE U.S. GOVERNMENT...
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| 00:16:09 |
Unidentified Speaker, -
LEGISLATION. TIMOTHY GEITHNER IS WORKING ON MAKING SURE THAT THERE'S MORE OF AN EXCHANGE TREATY, FOCUSING ON THIS ISSUE OF THE G 20 CONGRESS. MAX BAUCUS...
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| 00:16:58 |
Unidentified Speaker, -
IS IN THE BILLIONS OF DOLLARS AND WE FIND
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| 00:17:01 |
Unidentified Speaker, -
THAT OUT THROUGH VOLUNTARY PROGRAMS THAT I WILL TALK ABOUT IN A SECOND. IT IS A DOLLAR FIGURE END OF THE -- IT IS ALSO ABOUT FAIRNESS. AMERICANS PAYING...
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| 00:19:42 |
Unidentified Speaker, -
IF I UNDERSTAND THE REFERENCE YOU ARE MAKING, I THINK THAT IS IN REFERENCE TO THE SEVERAL HUNDRED NAMES THAT WERE TURNED OVER TO THE U.S. GOVERNMENT...
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| 00:20:04 |
Unidentified Speaker, -
4500 NAMES THAT UBS WAS TO TURN OVER TO THE SWISS GOVERNMENT'S, WHICH THEY WORK TO TURN OVER TO US, PART OF A SETTLEMENT BE REACHED WITH SWITZERLAND.
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| 00:20:16 |
Unidentified Speaker, -
A SEPARATE
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| 00:20:19 |
Unidentified Speaker, -
ISSUE RUNNING THROUGH A SEPARATE ADMINISTRATIVE PROCESS. . >> CAN YOU GIVE US AN IDEA AS TO WHERE WE ARE IN THAT PROCESS? >> JUST SO THAT THE VIEWERS...
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| 00:20:49 |
Unidentified Speaker, -
4500 ACCOUNTS ARE GOING TO BE TURNED OVER TO THE IRS BY THE U.S.
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| 00:20:55 |
Unidentified Speaker, -
TAXPAYERS THAT HAD BEEN HIDING ASSETS IN SWITZERLAND. IT HAS SENT A RIPPLE ACROSS THE WORLD, CALLING INTO QUESTION BANK SECRECY. THAT PROCESS IS ALL VERY...
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| 00:21:54 |
Unidentified Speaker, -
TREE TO FIND THIS MONEY HIDING OVERSEAS? >> CLEARLY, THE IRS HAS FINITE RESOURCES. I MENTIONED THAT BEFORE WITH THE TAX REPAIR STRATEGY. PREPARING THE...
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| 00:22:20 |
Unidentified Speaker, -
FINANCIAL INSTITUTIONS, THAT IS AN EFFICIENT USE OF RESOURCES. AS THE DATA COMES OVER, WE WILL BE LOOKING AT THAT. IF PEOPLE HAVE VOLUNTARILY, WE WILL...
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| 00:23:05 |
Unidentified Speaker, -
OR ANOTHER COUNTRY. THE DISCLOSURE PROCESS, WE HAD PEOPLE COMING IN FROM EVERY
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| 00:23:13 |
Unidentified Speaker, -
CONTINENT EXCEPT ANTARCTICA AND 60 DIFFERENT COUNTRIES. GENERALLY THE PLACES THAT ARE ATTRACTIVE FOR HIDING MONEY ARE PLACES THAT HAVE BANKRUPTCY LAWS...
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| 00:24:18 |
Unidentified Speaker, -
LEGISLATION TO MOVE CELLULAR TELEPHONES AS A FRINGE BENEFIT, WONDERING HOW TO TAX THEM. HERE WE ARE IN 2010 AND CONGRESS DID NOT ACT ON THAT LAST YEAR....
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| 00:25:05 |
Unidentified Speaker, -
WE ASK CONGRESS TO CLARIFY THIS AND TREAT CELL PHONES IN A UNIFORM WAY SO THAT WE DO NOT HAVE TO COME UP WITH A SET OF RULES. THERE HAS BEEN A LOT OF...
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| 00:25:54 |
Unidentified Speaker, -
TAXES PERSONALLY. I HAVE HAD A PREPARER THAT I LIKE AND TRUST. THEY HAD BEEN ACCURATE FOR 10 YEARS, SO I JUST USE THEM. REGARDING SIMPLIFICATION OF THE...
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| 00:26:11 |
Unidentified Speaker, -
I HAVE BEEN A BIG FAN OF SIMPLIFICATION. THE EASIER IT IS FOR PEOPLE TO UNDERSTAND THE TAX CODE, THE MORE COMPLIANT THEY WILL BE. ANYTHING THAT CAN...
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| 00:27:03 |
Unidentified Speaker, -
IT IS SO COMPLEX THAT THE IRS COMMISSIONER
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| 00:27:08 |
Unidentified Speaker, -
HAS SOMEONE HELPING WITH HIS TAXES. CONGRESS IS GOING TO BE
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| 00:27:14 |
Unidentified Speaker, -
ADDRESSING THE TAX CODE IN THE COMING YEAR. MANY OF THE MAJOR TAX CODES EXPIRE AT THE END OF THE YEAR.
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| 00:27:27 |
Unidentified Speaker, -
PRESIDENT OBAMA WHICH LIKE TO EXTEND TAX CUTS TO PEOPLE IN THE MIDDLE CLASS AND REPEAL THEM FOR THE WEALTHY. THEY ARE WILLING TO CREATE A LARGER DEBATE....
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| 00:28:28 |
Unidentified Speaker, -
TON OF THE MAIL FROM PEOPLE THAT READ THOSE ARTICLES, WONDERING WHAT IS HAPPENING ON IT. HE MADE IT CLEAR THAT THEY WOULD NOT BE MOVING FORWARD WITH...
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| 00:28:41 |
Unidentified Speaker, -
PROPOSAL, AND THE IRS DOES HAVE A LOT ON THEIR PLATE. IN TERMS OF TAXPAYER SERVICE AND A RECORD VOLUME OF CALLS FROM PEOPLE WONDERING ABOUT STIMULUS PAYMENTS,...
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| 00:29:34 |
Unidentified Speaker, -
THE FEDERAL GOVERNMENT WAS GOING TO FIND IT. WHAT THEY ARE TRYING TO DO
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| 00:29:39 |
Unidentified Speaker, -
IS UP THE ANTE, MAKING A NEW CALCULATION ON HOW DANGEROUS IT WILL BE. THE MORE DANGEROUS THAT THEY MAKE IT FOR PEOPLE TO DO THAT, THE MORE THE PEOPLE...
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| 00:30:26 |
Unidentified Speaker, -
OF USING THE SELF SERVICE PLANNING. SEEMS LIKE THE SAME THING TO ME. THE UPSIDE IS THAT YOU CAN FIND THE ANSWER TO YOUR QUESTION, BUT THE DOWNSIDE IS
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| 00:30:37 |
Unidentified Speaker, -
THAT SOMETIMES YOU ARE STUCK. THIS ISSUE WILL BE ONGOING FOR THE IRS. THERE ARE VALID CONCERNS THAT THEY WILL HAVE TO DEAL WITH. >> THANK YOU BOTH FOR...
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NOTE: The transcript for this program was compiled from uncorrected Closed Captioning.