Medicare Call Center Issues

Sep 11, 2008


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Senate Committee Special Committee on Aging

A hearing was held about persistent customer problems at 1-800-Medicare call centers, including long wait times, disconnected calls and incorrect information dispensed by 1-800-Medicare customer service .. Read More
A hearing was held about persistent customer problems at 1-800-Medicare call centers, including long wait times, disconnected calls and incorrect information dispensed by 1-800-Medicare customer service representatives. Among the witnesses were a Medicare and Medicaid services official, a Medicare beneficiary, and the head of the company that operates the Medicare call centers. Topics included training, resources, flawed scripts, and confusing interactive voice response menus.

1 hour, 33 minutes | 328 Views

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PEOPLE GRID LIST

  • Unidentified Speaker,
  • Weems, Kerry
  • Curtis, John "Mac" M.
  • Hendrick, John
  • Fassieux, Tatiana
  • Carpenter, Michealle
  • Sullivan, Naomi
  • Hayes, Robert M.
  • Smith, Gordon H.
  • Kohl, Herbert "Herb" H.