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Medicare Call Center Issues

Sep 11, 2008

Senate Committee Special Aging

A hearing was held about persistent customer problems at 1-800-Medicare call centers, including long wait times, disconnected calls and incorrect information dispensed by 1-800-Medicare customer service representatives. Among the witnesses were a Medicare and Medicaid services official, a Medicare beneficiary, and the head of the company that .. Read More

A hearing was held about persistent customer problems at 1-800-Medicare call centers, including long wait times, disconnected calls and incorrect information dispensed by 1-800-Medicare customer service representatives. Among the witnesses were a Medicare and Medicaid services official, a Medicare beneficiary, and the head of the company that operates the Medicare call centers. Topics included training, resources, flawed scripts, and confusing interactive voice response menus.

1 hours, 33 minutes | 329 Views

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PEOPLE GRID LIST

Weems, Kerry
Acting Administrator Centers for Medicare and Medicaid Services 02:15:43 of 01:33:42
Curtis, John "Mac" M.
President and CEO Vangent 01:49:12 of 01:33:42
Hendrick, John
Director Coalition of Wisconsin Aging Groups->Elder Financial Empowerment Project 42:36 of 01:33:42
Carpenter, Michealle
Deputy Director Medicare Rights Center 28:05 of 01:33:42
Sullivan, Naomi
Resident Chico, CA 14:09 of 01:33:42
Fassieux, Tatiana
Chair California Health Advocates->Board of Directors 13:02 of 01:33:42
Hayes, Robert M.
President and General Counsel Medicare Rights Center
Smith, Gordon H.
U.S. Senator [R] Oregon 16:19:48 of 01:33:42
Kohl, Herbert H.
U.S. Senator [D] Wisconsin 38:08 of 01:33:42

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