The most popular programs for the Service Industries Tag http://www.c-spanvideo.org/browse?topic=4071 en-US Copyright 2013, National Cable Satellite Corporation info@c-spanarchives.org (National Cable Satellite Corporation) info@c-spanarchives.org (National Cable Satellite Corporation) Fri, 13 Nov 2009 00:00:00 GMT Tue, 21 May 2013 09:29:15 GMT Chick-fil-A, Inc. founder, chairman, and president Truett Cathy and his son, Chick-fil-A president and chief operating officer Dan Cathy, spoke about the success and continued growth of their fast food business without debt or layoffs in a troubled economy. Recognized for its "Eat Mor Chickin" ad campaign, Chick-fil-A is credited with inventing the first fast-food chicken sandwich. They talked about their focus on their own people and on hospitality and customer service. They also responded to questions submitted from the audience. http://www.c-spanvideo.org/program/290003-1 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/290003-1 Fri, 13 Nov 2009 00:00:00 GMT Howard Schultz, chairman, president and chief executive officer of Starbucks, recounts his return to a leadership position in the company in 2008 after an eight year absence .Mr. Schultz reports on the set backs that the company has faced during the economic recession, his thoughts on Starbuck's deviation from its original concept, its first economic losses, and his decisions that returned the company to profitability. Howard Schultz was interviewed and responded to questions submitted by members of the audience at a breakfast meeting of the Greater Washington Board of Trade at the Capital Hilton in Washington, D.C. http://www.c-spanvideo.org/program/299063-1 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/299063-1 Fri, 13 Nov 2009 00:00:00 GMT David Schwartz, director of the Center for Gaming Research, teaches a class at the University of Nevada-Las Vegas's Honors College on the History of Gambling in America. The day's lecture focused on the early history of the Las Vegas Strip in the 1940s and 1950s. http://www.c-spanvideo.org/program/298140-1 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/298140-1 Fri, 13 Nov 2009 00:00:00 GMT Stephen Fried, adjunct journalism professor at Columbia University Graduate School, recounts the life of Fred Harvey, one of the earliest innovators of the American hospitality industry. Mr. Harvey, was the proprietor of sixty-five restaurants and lunch counters along the Santa Fe Railroad and several hotels from Chicago to Los Angeles. Mr. Fried examines how Fred Harvey's restaurant and hotel locations dovetailed with westward expansion and how the Harvey House became a part of the American lexicon and a precursor to today's fast food franchises. Stephen Fried discussed his book at Union Station in Kansas City, Missouri. http://www.c-spanvideo.org/program/292981-1 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/292981-1 Fri, 13 Nov 2009 00:00:00 GMT New advances in refrigeration made sweet treats like ice cream widely available in the early twentieth century. Two of the first companies to develop frozen desserts like ice cream bars and suckers were the Good Humor Corporation and the Popsicle Corporation. Archivist Jefferson Moak described some of their legal battles over patent and market share infringements in the 1920s which ended up in nine different federal courts and their eventual outcome. He showed slides during his presentation and then responded to questions from members of the audience. "The Frozen Sucker War: Good Humor v. Popsicle" was a noon lecture in the Jefferson Room in conjunction with the "What's Cooking, Uncle Sam?" exhibition on food and the government at the National Archives. http://www.c-spanvideo.org/program/300446-1 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/300446-1 Fri, 13 Nov 2009 00:00:00 GMT Gregory Peerbolte talked about his book [Randhurst: Suburban Chicago's Grandest Shopping Center]. He was interviewed by the crew of the C-SPAN Digital Bus. The date and location are not known. http://www.c-spanvideo.org/program/298192-7 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/298192-7 Fri, 13 Nov 2009 00:00:00 GMT Governors and guests discussed the future of the telecommunications industry. Governor Henry chaired the meeting. Among the specific issues addressed were the role of states in regulating telecommunications, the increasing use of broadband, the spread of Internet access to rural areas, telecommunications infrastructure, and competition in the telecommunications industry. http://www.c-spanvideo.org/program/180654-2 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/180654-2 Fri, 13 Nov 2009 00:00:00 GMT Tourism industry officials testified about the state of the industry, the impact of the war with Iraq on travel and tourism, the impact of increased border and port security, and future promotional efforts to encourage tourism. http://www.c-spanvideo.org/program/176402-1 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/176402-1 Fri, 13 Nov 2009 00:00:00 GMT Senator Conrad Burns, who serves on the Senate Commerce, Science, and Transportation Committee, was interviewed about telecommunications issues. He discussed rural telecommunications and the current proposal to rewrite the 1996 Telecommunications Act. http://www.c-spanvideo.org/program/190041-1 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/190041-1 Fri, 13 Nov 2009 00:00:00 GMT Representatives of the nation's mayors and water supply officials outlined the growing water infrastructure needs facing the nation's large, small, and rural communities. Elevated lead levels in drinking water in the Washington, D.C. area spotlighted concern over public health issues. Water main breaks also cause millions of dollars in economic losses to communities each year when businesses and schools are forced to close, property is damaged, and traffic is snarled. The nation's water supply infrastructure is getting very old, but many communities do not really know what condition it is in. An important first step is for those communities to inventory and collect key data about their water systems. Communities then can set goals and priorities for maintenance, rehabilitation, and replacement of old pipes and other equipment in need of repair. To meet financing needs, witnesses suggested various possibilities such as better asset management, more federal assistance, more efficient use of water, consolidation, and more technical assistance. http://www.c-spanvideo.org/program/181562-1 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/181562-1 Fri, 13 Nov 2009 00:00:00 GMT The heads of four major telecommunications companies testified about the unexpected changes in their industry since the Telecommunication Act was passed. Topics included competition, consumer issues, the variety of technologies, and the proposed merger of Verizon and MCI. http://www.c-spanvideo.org/program/185922-1 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/185922-1 Fri, 13 Nov 2009 00:00:00 GMT Mr. Hoch talked about Wal-Mart's business model, its impact on the U.S. market, and the state of competition in the retail industry. He responded to telephone calls, faxes, and electronic mail from viewers. http://www.c-spanvideo.org/program/186494-4 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/186494-4 Fri, 13 Nov 2009 00:00:00 GMT The Water Resources and Environment Subcommittee of the House Transportation and Infrastructure Committee held a hearing on financing water infrastructure projects. They focused on the funding water infrastructure improvements and the current levels of private and public investment. They also talked about water quality and environmental concerns, wastewater and other local water management facilities, and public concern over water quality and safety. http://www.c-spanvideo.org/program/187093-1 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/187093-1 Fri, 13 Nov 2009 00:00:00 GMT Senators heard testimony about legislation, rates, competition, and state laws pertaining to the electric industry. http://www.c-spanvideo.org/program/150454-1 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/150454-1 Fri, 13 Nov 2009 00:00:00 GMT Witnesses testified regarding Internal Revenue Service efforts to collect taxes on tip income. Among the topics addressed were the Tip Reporting Alternative Commitment program, the aggregate assessment method, and other systems for tracking tip income. Committee members and witnesses expressed a desire to maximize the accuracy of tip reporting while avoiding the creation of an undue burden on employers. http://www.c-spanvideo.org/program/182713-1 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/182713-1 Fri, 13 Nov 2009 00:00:00 GMT Mr. Mooney and Mr. Hostetter answered questions asked by Sen. Gore about allegations of anti-competition behavior by cable providers against broadcast networks. They talked about the cable response to CNBC. They denied implementing policies that were unethical or illegal. Sen. Gore said that a monopoly existed if there was a lack of multi-channel competition. Mr. Mooney and Mr. Hostetter talked about telecommunication technology and the abilities of broadcast networks to expand into the market controlled by cable networks. They also talked about the cost of cable for consumers. They also talked about the effect of "must carry" channels and said that a forced combination of broadcast channels was an anti-trust violation. Mr. Fritts said that the cable industry had a monopoly and that there was not a viable competitor. He advocated regulation of cable networks and compensation for broadcast networks. Mr. Hedlund talked about the effects of the cable industry on independent broadcast stations. He said that he supported the legislation being created. He said that the Federal Communication Commission (FCC) should adopt non-discriminatory carrying rules of broadcast networks, that cable be unable to shift channel positions against broadcast station, and that broadcast networks should be available to all cable consumers. He also said that it was necessary for compensation of broadcast networks for the use of the stations by cable networks. http://www.c-spanvideo.org/program/12323-1 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/12323-1 Fri, 13 Nov 2009 00:00:00 GMT Consumer activists argued against a proposed merger between SBC Communications and Ameritech claiming that in other such mergers telephone service deteriorated. http://www.c-spanvideo.org/program/116639-1 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/116639-1 Fri, 13 Nov 2009 00:00:00 GMT Ms. Grant talks about Wal-Mart's growth in the retail industry, labor practices, dependence on foreign goods and the company's worldwide image. She responded to telephone calls, faxes, and electronic mail from viewers. http://www.c-spanvideo.org/program/186494-2 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/186494-2 Fri, 13 Nov 2009 00:00:00 GMT President Clinton addressed 1700 delegates to the White House Conference on Travel and Tourism. http://www.c-spanvideo.org/program/68016-1 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/68016-1 Fri, 13 Nov 2009 00:00:00 GMT After an introduction by Ms. Pache, Mr. Spence talked about the National Funeral Directors Association, focusing on trends in the industry and a new enforceable professional code of conduct for members. The code of conduct and other changes were part of an effort to bolster consumer confidence in the funeral industry in the wake of a 2002 investigation at a crematorium in Noble, Georgia, which revealed hundreds of corpses scattered about the property. Following prepared remarks, Mr. Spence responded to questions from the audience. http://www.c-spanvideo.org/program/178322-1 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/178322-1 Fri, 13 Nov 2009 00:00:00 GMT Mr. Winston talked about credit counseling agencies. He warned that some credit counseling agencies were charging high and often hidden fees or rates for debt management services while failing to provide personalized help and advice. He also responded to audience telephone calls, faxes, and electronic mail. http://www.c-spanvideo.org/program/181151-5 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/181151-5 Fri, 13 Nov 2009 00:00:00 GMT Mr. Equale talked about lobbying in general, how to represent clients, and also the history of lobbying. He talked about the need to understand the relationships and interplay between Congress, the White House and the media. He also talked about professional ethics and responded to questions from the students. http://www.c-spanvideo.org/program/154532-1 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/154532-1 Fri, 13 Nov 2009 00:00:00 GMT Participants described the vigor of U.S. tourism, its positive effects on the economy, and how to further increase travel and tourism. Commerce Secretary Ron Brown extended greetings to the conference via video tape. http://www.c-spanvideo.org/program/68239-1 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/68239-1 Fri, 13 Nov 2009 00:00:00 GMT http://www.c-spanvideo.org/program/203658-1 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/203658-1 Fri, 13 Nov 2009 00:00:00 GMT Analysts talked about what to expect in the current round of trade talks in Dohar, Qatar, focusing on the state of international trade in service sectors. They also answered audience members' questions. http://www.c-spanvideo.org/program/177818-1 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/177818-1 Fri, 13 Nov 2009 00:00:00 GMT http://www.c-spanvideo.org/program/68006-1 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/68006-1 Fri, 13 Nov 2009 00:00:00 GMT Panelists discussed the proposed merger between AT&T and TCI cable services. They focused on if the merger will benefit local customers with increased competition and lower rates. They also looked at how the merger would affect access to other cable networks. After their prepared remarks panelists took questions from the commission. http://www.c-spanvideo.org/program/116640-1 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/116640-1 Fri, 13 Nov 2009 00:00:00 GMT http://www.c-spanvideo.org/program/164846-3 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/164846-3 Fri, 13 Nov 2009 00:00:00 GMT Participants discussed issues surrounding the government contracting market. They talked about the three major developments that have changed the market: acquisition reform, the federal budget, and technology. http://www.c-spanvideo.org/program/157522-1 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/157522-1 Fri, 13 Nov 2009 00:00:00 GMT http://www.c-spanvideo.org/program/166293-1 info@c-spanarchives.org (National Cable Satellite Corporation) http://www.c-spanvideo.org/program/166293-1 Fri, 13 Nov 2009 00:00:00 GMT